Terms of service

Last updated: August 2, 2026

These Terms of Service govern your use of tailuvo.com and purchases made from Tailuvo, a United States business serving customers in the United States, the United Kingdom, and Europe. By accessing the website or placing an order, you agree to these terms, our Privacy Policy, Shipping Policy, and Return and Refund Policy.

1. Store and platform

Tailuvo operates this online store. Shopify provides the ecommerce platform that enables us to offer products and process orders.

2. Eligibility and account information

You must be legally capable of entering a binding contract in your jurisdiction. You agree to provide current, complete, and accurate billing, shipping, and contact information and to keep account credentials secure.

3. Products and pet safety

We make reasonable efforts to display product descriptions, colors, dimensions, and images accurately. Minor differences may occur between screens and physical products. Always supervise pets when using toys, feeding accessories, grooming tools, leashes, and travel products. Inspect products before each use and discontinue use if an item becomes damaged. Products are not substitutes for veterinary advice or professional training.

4. Orders and availability

An order confirmation acknowledges receipt of your order but does not constitute final acceptance. We may limit quantities, reject, or cancel an order for suspected fraud, pricing errors, stock unavailability, delivery restrictions, or other legitimate reasons. If we cancel a paid order, the affected amount will be refunded to the original payment method.

5. Prices, taxes, duties, and payment

Prices are shown in the currency displayed at checkout. Shipping charges and any taxes collected by us are shown before payment. Customers are responsible for import duties, customs charges, or local taxes not collected at checkout. By submitting payment details, you confirm that you are authorized to use the selected payment method and authorize the total charge shown at checkout.

6. Shipping and delivery

We ship to eligible addresses in the United States, United Kingdom, and supported European countries. Processing and delivery estimates are not guarantees. Delivery may be affected by carriers, customs, weather, public holidays, incomplete addresses, and other events outside our reasonable control. Please review our Shipping Policy for current timeframes and responsibilities.

7. Returns, refunds, and cancellations

Returns, refunds, exchanges, and cancellation requests are governed by our Return and Refund Policy. Nothing in these terms limits mandatory consumer rights under applicable law.

8. UK and European consumer rights

If you are a consumer in the United Kingdom, European Union, or European Economic Area, you may have statutory rights concerning cancellation of distance contracts, remedies for goods that are faulty or not as described, and refund timing. Any valid mandatory rights apply in addition to our store policies. Where a statutory cancellation right applies, the cancellation period generally begins when you or your designated recipient receives the goods. Exceptions may apply, including sealed goods that are not suitable for return for health or hygiene reasons once unsealed.

9. Acceptable use

You may not use the website for unlawful, fraudulent, abusive, or harmful purposes; interfere with its security or operation; introduce malicious code; scrape or copy content without authorization; or infringe the rights of Tailuvo or any third party.

10. Intellectual property

Website content, branding, text, graphics, images, and layout are owned by or licensed to Tailuvo and may not be reproduced, distributed, or commercially exploited without prior written permission, except where permitted by law.

11. Third-party services and links

The website may use or link to third-party services, including payment processors, carriers, and Shopify. Their services may be governed by separate terms and privacy policies. We are not responsible for third-party websites that we do not control.

12. Disclaimer and limitation of liability

To the maximum extent permitted by law, the website and products are provided on an “as available” basis. We do not exclude liability that cannot legally be excluded, including mandatory liability to consumers in the UK or Europe. For other claims, Tailuvo will not be liable for indirect, incidental, special, or consequential losses. Any liability relating to a purchased product will not exceed the amount paid for that product, except where applicable law requires otherwise.

13. Governing law and disputes

These terms are governed by the laws applicable in the United States jurisdiction where our legal entity is registered, without limiting mandatory consumer protections that apply in your country of residence. Please contact us first and allow a reasonable opportunity to resolve any concern. Any choice of law or forum in these terms does not deprive UK or European consumers of protections that cannot be waived by contract.

14. Changes

We may update these terms by publishing a revised version on this page. Changes apply from the stated effective date and do not alter rights already accrued under an accepted order.

15. Contact

Questions about these terms can be submitted through the Contact page on tailuvo.com.