Shipping policy

Last updated: August 2, 2026

Tailuvo is a United States business shipping pet products to eligible addresses in the United States, United Kingdom, and supported European countries.

Order processing

Orders are normally processed within 1–3 business days, Monday through Friday, excluding public holidays. Processing time is separate from delivery time. During product launches, holidays, or unusually high order volume, processing may take longer.

Estimated delivery times

  • United States: 7–15 business days after dispatch.
  • United Kingdom: 7–15 business days after dispatch.
  • European Union and other supported European countries: 8–18 business days after dispatch.

These timeframes are estimates, not guaranteed delivery dates. The checkout page may show a more specific estimate based on the destination and available service.

Shipping charges

Available shipping methods and charges are displayed at checkout before payment. Promotional free-shipping offers, when available, apply only under the conditions shown at checkout.

Tracking and split shipments

When tracking is available, we will send tracking information after dispatch. Tracking may take up to 3 business days to begin showing movement. Items in the same order may ship separately and arrive on different dates; you will not be charged additional shipping for a split shipment unless disclosed before checkout.

Customs, VAT, and import charges

Orders shipped across borders may be subject to customs review, import duties, VAT, or local handling charges. Taxes collected by us are shown at checkout. Unless checkout expressly states that duties and import charges are included, the recipient is responsible for charges assessed by local authorities. Customs delays are outside our control.

Address accuracy and changes

Customers are responsible for providing a complete and accurate delivery address. Submit address-change requests through our Contact page within 12 hours of ordering. We cannot guarantee changes after processing begins. If a parcel is returned because the address was incomplete, incorrect, or refused, we may deduct actual return or reshipping costs from any refund where permitted by law.

Delays

Delivery can be delayed by customs, carrier congestion, weather, public holidays, security checks, remote destinations, or other events outside our reasonable control. If tracking has not updated for 10 business days, or the estimated delivery window has passed by more than 7 business days, contact us with your order number so we can investigate.

Lost, damaged, or delivered-but-not-received parcels

Report a damaged parcel as soon as possible with photos of the item and packaging. If tracking shows delivery but you cannot find the parcel, check with household members, neighbors, the delivery location, and the carrier before contacting us. We will work with the carrier and provide a replacement or refund when the investigation confirms loss or damage, subject to applicable law.

Order cancellations

Cancellation requests should be submitted within 12 hours of purchase. Once an order has entered fulfillment or shipped, it may not be possible to cancel; our Return and Refund Policy will then apply. Statutory cancellation rights for UK and European consumers are not limited by this operational cutoff.

Contact

For shipping questions, use the Contact page on tailuvo.com and include your order number.