Refund policy

Last updated: August 2, 2026

We want you to be satisfied with your purchase from Tailuvo, a United States business serving customers in the United States, United Kingdom, and Europe. Please review the conditions below before requesting a return, exchange, cancellation, or refund.

30-day return window

You may request a return within 30 days after your order is delivered. To qualify, the item must be unused, unworn, unwashed, free from pet hair or odors, and returned in its original packaging with all accessories and proof of purchase.

To start a return, use our Contact page and include your order number, the item you wish to return, and the reason. Do not send items back before receiving return authorization and the correct return address. Returns sent without authorization may be delayed or refused.

UK and European cancellation rights

If you are a consumer in the United Kingdom, European Union, or European Economic Area, you may have a statutory right to cancel an eligible distance purchase within 14 days after you or your designated recipient receives the goods. You must clearly notify us of your decision through our Contact page before the period expires. After notifying us, you generally have a further 14 days to send eligible goods back.

Where statutory cancellation rights apply, we will refund eligible payments, including the least expensive standard delivery option we offered, within the period required by law. We may withhold the refund until we receive the goods or you provide evidence of return. You are responsible for return shipping unless the goods are faulty, incorrect, or applicable law requires otherwise.

Hygiene and non-returnable items

For health and hygiene reasons, sealed pet grooming tools, feeding products, lick mats, towels, and similar goods may be non-returnable once unsealed where applicable law permits. Items that have been used, washed, damaged after delivery, or placed in contact with an animal are not eligible for our voluntary return policy unless they arrived faulty, damaged, or incorrect. Gift cards, personalized items, and items marked final sale are also non-returnable, subject to mandatory law.

Damaged, faulty, or incorrect items

Please inspect your order when it arrives. If an item is damaged, faulty, or incorrect, contact us as soon as possible—preferably within 48 hours—with your order number and clear photos or video of the item and packaging. This reporting request does not reduce statutory rights. When approved, we will arrange a replacement, repair, or refund as required, without charging return shipping.

Cancellations and order changes

For requests outside a statutory cancellation right, cancellation or address-change requests should be submitted within 12 hours of placing the order. We cannot guarantee changes after processing or fulfillment has started. If the order has shipped, the return conditions in this policy apply.

Return shipping

Customers are responsible for return shipping costs for voluntary returns unless the item is damaged, faulty, or incorrect. Original express or upgraded shipping charges are non-refundable beyond any amount required by law. Use a tracked shipping service and keep the receipt because responsibility for the parcel remains with you until it reaches the authorized return location.

Exchanges

The fastest way to receive a replacement is to request a return and, once approved, place a new order. Availability is not guaranteed.

Refunds

We will inspect returned items and notify you of the decision. Approved voluntary refunds are issued to the original payment method within 5 business days after approval. Your bank or card issuer may need an additional 5–10 business days to post the refund. Statutory refund deadlines for UK or European consumers apply where they provide greater protection.

Late or missing deliveries

If tracking shows delivery but you cannot locate the parcel, first check with household members, neighbors, and the carrier. Then contact us promptly so we can investigate. Delivery delays alone do not automatically qualify for a refund while the parcel remains in transit, except where applicable law provides a cancellation or refund right.

Consumer rights

This policy does not limit any mandatory rights available under applicable consumer-protection law, including rights relating to goods that are faulty, not as described, or not fit for purpose.

Store: Tailuvo
Website: https://tailuvo.com