We ship to destinations supported at checkout. Available shipping options and applicable charges are shown before you place your order. If your address is not supported at checkout, delivery is not currently available to that destination.
Order processing
Orders are normally processed within 1–3 business days, Monday through Friday, excluding public holidays. Processing time is separate from delivery time and can be longer during launches, holidays, or unusually high volume.
Estimated delivery times
The following estimates apply where delivery to the destination is available at checkout.
- United States: 7–15 business days after dispatch.
- United Kingdom: 7–15 business days after dispatch.
- European Union and other supported European countries: 8–18 business days after dispatch.
Order preparation and transit times are estimates, not guaranteed delivery dates. Timing may vary by item, destination, and carrier. A more specific estimate may be provided on the product page or at checkout before purchase.
Shipping charges
Standard shipping to supported U.S. addresses costs $20 per order. Orders with a merchandise subtotal of $120 or more after discounts qualify for free standard shipping. Shipping charges and taxes do not count toward the minimum. Available methods and charges are shown at checkout before payment.
Tracking and split shipments
When tracking is available, we send it after dispatch. Tracking can take up to 3 business days to show movement. Items in one order may ship separately without an extra charge unless disclosed before checkout.
Customs, VAT, and import charges
International orders may be subject to customs review, import duties, VAT, or local handling fees. Taxes collected by us are shown at checkout. Unless checkout states otherwise, the recipient is responsible for charges assessed by local authorities.
Address accuracy and changes
Customers must provide a complete and accurate delivery address. Email orders@tailuvo.com or use our contact form to request changes within 12 hours of ordering. We cannot guarantee changes after processing begins. Where law permits, actual return or reshipping costs may be deducted when a parcel is returned because an address was incomplete, incorrect, or refused.
Delays
Customs, carriers, weather, holidays, or address checks may cause delays. If your order is delayed or tracking is unclear, contact us with your order number. If we cannot dispatch within the stated preparation time, we will notify you, provide a revised estimate where available, and offer the choice to agree to the delay or cancel the unshipped item for a refund. If we cannot fulfil an item, we will cancel it and refund the amount due.
Lost, damaged, or delivered-but-not-received parcels
Report damage promptly with photos of the item and packaging. If tracking shows delivery, first check with household members, neighbours, the delivery location, and the carrier. We will investigate and provide a replacement or refund when loss or damage is confirmed, subject to applicable law.
Order cancellations
Submit cancellation requests within 12 hours of purchase. Once fulfilment or shipping begins, cancellation may not be possible and our Refund Policy applies. Statutory rights are not limited by this operational cutoff.
Policy updates
We may update this policy from time to time to reflect changes to our operations, services, or applicable requirements. Updates take effect when posted, and the “Last updated” date identifies the latest revision. The version in effect when you place an order applies to that purchase, unless applicable law requires otherwise.
Contact
For shipping questions, delivery updates, address changes, or cancellation requests, email orders@tailuvo.com or use our contact form.